Browser Troubleshooting

Occasionally we update parts of the portal that require your browser to load new content files. We version our files so the browser should see them as new files, but occasionally this does not happen. When the browser does not notice the file as being new and loads a cached version of an older version file it can cause issues with the sites client-side execution.

To correct issues on the client end, one of the first steps is to clear your local browser cache to ensure that your browser has loaded the most recent versions of its content files.

You can follow the steps below to clear the cache of your local browser. There are steps listed for the following browsers: Microsoft Internet Explorer 11, Microsoft Edge, Google Chrome, Mozilla FireFox and Apple Safari Desktop and Apple Safari iPhone edition.

The information on this page is relevant to the version number specified in the section header. Steps may change in the future without notice as the browser version increases. Items can usually be found in a similar location in newer versions, but is not always the case.


Google Chrome version 60 and higher


Mozilla FireFox version and higher 54 and higher


Apple Safari on Desktop


Apple Safari on iOS (iPhone / iPad)


This information was last updated on August 8th, 2017